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There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will try to help you to solve the customs clearance problem but not resend a new package again because it will not arrive either. Some packages may also have customs clearance problems and can not be delivered to the destination because of a certain country's customs policies.

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Packages that shipped from the USA can be returned to the seller's local warehouse but customers will have to pay for the shipping fees which are the shipping costs from sellers to customers, we will also offer a full product refund when the returned product has not been used or damaged. Refunds cannot be accepted if sellers have sent the correct product to customers in good condition, and as described. We do not recommend customers to return the marketplace item because the cost of shipping back the item may be even higher than the value of the product itself. Please note that a restocking fee of 20% might be imposed for some returned items.

Any item that is returned more than 30 days after delivery.

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are gift cards, health or personal care items, intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Electric parts and items are not returnable if products are opened or used. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. This includes: face masks, face shields, gloves, table shields, alcohol, and hand sanitizers. Notice: PPE products are not subject to our return policy and may not be returned. Please save all packaging materials and damaged goods before filing a claim. If you received your order damaged, please contact the shipment carrier to file a claim. S is not liable for any products damaged or lost during shipping. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). is not responsible for any customs and taxes applied to your order. The tracking number will be active within 24 hours. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). Your order will be shipped out by shipping carriers such as USPS, UPS, or FedEx. Delivery delays can occasionally occur. Shipping charges for your order will be calculated and displayed at checkout.

If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Please allow additional days in transit for delivery. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Orders are not shipped or delivered on weekends or holidays.

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Please be advised that marketplace (dropshipping), heavy (35 lbs and over), and oversized (furniture or equipment) items are not eligible for free shipping.Īll orders are processed within 1-3 business days. Marketplace orders may take 1-3 weeks to be delivered. For Wholesale members, free shipping is available on orders over $2000. offers free domestic shipping on orders over $100.

The following are the terms and conditions that constitute our Shipping Policy. Thank you for visiting and shopping at S.